Wednesday, August 12, 2009

The Business Process Outsourcing (BPO) Industry In Cebu

In Asia, the chief business process outsourcing (BPO) destination is the Philippines. Zoom in and you’ll realize that next to the capital city Manila, Cebu City ranks second as the next favorite outsourcing destination in the Philippines. And you probably wonder why.

There are several factors why the outsourcing industry in Cebu –popularly knows as the Queen City of the South – is as vibrant and interesting as its city.

Outsourcing in Cebu means utilizing a great amount of skilled and competent workforce at lower costs. Compared to Manila, Cebu has a lower cost of living. Although Cebu City holds a number of pulsating and first-rate restobars and other entertainment destinations, Cebu offers an affordable yet more than comfortable lifestyle to young and old individuals alike. In fact, according to surveys, expatriates prefer retiring in Cebu more than in any other cities in the Philippines.

Cebu’s business process outsourcing (BPO) industry is alive because of the growing and increasing number of foreign investors in the city. There is an increase in the number of inbound and outbound call centers, information technology outsourcing companies, transcription companies, and English Second Language (ESL) learning institutions. The increasing number of investors is an implication of the growing trust and satisfaction of foreign companies in investing in Cebu City when it comes to business process outsourcing services.

Aside from the natural light disposition of the Cebuanos (the Cebuano people), the workforce in the Queen City of the South generally can understand and communicate well in written and spoken English. The Cebuano workforce is an ideal workforce to tap to when you talk about customer service and telemarketing. Their can be accent is light or neutral and can blend well with English-speaking countries like United States, Canada and United Kingdom.

In Cebu, when you speak of inbound and outbound customer service, outbound telemarketing, and virtual assistant service, one BPO company slowly makes its way to the BPO acme.

Welive2Sell, a European-owned and managed business process outsourcing company, offers great work opportunities to professionals who are willing to work their way to the top of the BPO ladder. As a growing call center company, WeLive2Sell offers practical marketing and sales campaigns to help clients lower operational costs and increase revenues, and at the same time increase and retain their hold in their respective markets.

2 comments:

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Unknown said...

Such a good read. Call Center Philippines ensures that all business concerns are carried by a proficient staff and well-expert managers to provide an innovative and highly efficient solutions to fulfill client's expectations and value services.